Shipping policy

Thank you for shopping with VAQNIVO We are committed to delivering your orders safely and on time. Please read the following shipping policy to understand how your order will be processed and delivered.

1. Order Processing

Orders are generally processed within 2–5 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.
In case of unexpected delays, we will make reasonable efforts to inform you.

2. Shipping Within India

We currently ship orders across India.

Estimated delivery time:

Metro cities: 4–8 business days
Other locations: 6–12 business days
Remote areas: 8–15 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders meeting certain conditions.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or your order page.

You can use the tracking number provided to check the current status of your shipment.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

5. Delivery Address

Please make sure that your shipping address, phone number, PIN code, and other delivery information are correct before placing your order.

We are not responsible for delays or failed deliveries caused by:

Incorrect or incomplete addresses
Incorrect PIN codes
Incorrect contact information
Customer being unavailable at the delivery address
Refusal to accept the package

If a package is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipment.

6. Delayed or Lost Shipments

Although we work with reliable shipping partners, delays can occasionally occur due to circumstances outside our control.

If your order appears to be significantly delayed, please contact us at digitallearninfo2026@gmail.com with your order number.

We will coordinate with the shipping carrier and try to resolve the issue as quickly as possible.

7. Damaged Packages

If your package arrives visibly damaged, please:

Take photographs or videos of the package before opening it.
Take photographs of the product and packaging after opening.
Contact us within 48 hours of delivery at digitallearninfo2026@gmail.com.
Include your order number and the photographs/videos with your request.

This documentation may be required to process a damage claim.

8. International Shipping

Currently, we [do/do not] offer international shipping.

If international shipping is available, additional customs duties, taxes, or import charges may be applicable depending on the destination country. These charges are generally the responsibility of the customer unless otherwise stated.