Refund policy

Return & Refund Policy

 

At Vaqnivo, we aim to provide our customers with quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing your order.

1. No Return & No Refund

All products purchased from Vaqnivo are generally non-returnable and non-refundable once the order has been delivered.

We do not accept returns or provide refunds for:

  • Change of mind

  • Wrong product selected by the customer

  • Product no longer required

  • Compatibility issues where the product specifications were clearly mentioned on the product page

  • Minor differences in colour, appearance, or packaging

  • Products that have been used, damaged, modified, or tampered with by the customer

2. Damaged, Defective or Incorrect Product

If you receive a product that is:

  • Damaged during delivery

  • Defective or not functioning as described

  • Different from the product you ordered

  • Missing essential parts or accessories

please contact us within 24 hours of delivery.

To help us investigate your claim, you may be required to provide:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the packaging

  • A video showing the issue, where applicable

Our team will review the claim and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

3. Unboxing Video

For electronic products, customers are strongly advised to record a continuous unboxing video from the time the package is sealed until the product is completely unpacked.

An unboxing video may be requested when investigating claims relating to damage, missing items, or an incorrect product.

4. Conditions for Replacement

Where a replacement is approved:

  • The product must be returned only if requested by Vaqnivo.

  • The product should be in the condition in which it was received.

  • Original packaging, accessories, manuals, and other included items should be retained.

  • Products that have been physically damaged, modified, repaired, or misused by the customer may not qualify for replacement.

5. Cancellation

Orders may be cancelled only before they have been processed or shipped, where cancellation is technically possible.

Once an order has been shipped, cancellation may no longer be possible.

For Cash on Delivery (COD) orders, refusing or rejecting a shipment does not automatically create a right to a refund or replacement.

6. Refund Processing

If Vaqnivo approves a refund, the refund will be processed using the applicable payment method and according to the processing timelines communicated by Vaqnivo.

For Cash on Delivery orders, additional information may be required to process an approved refund.

7. Shipping Charges

Shipping or delivery charges, where applicable, may be non-refundable unless the return or refund is approved because the product was damaged, defective, incorrect, or otherwise eligible for a resolution under this policy.

8. How to Contact Us

To report a damaged, defective, or incorrect product, please contact us through the contact details provided on our website.

Please include your order number and photographs/videos of the issue so that we can review your request.

9. Policy Changes

Vaqnivo reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

By placing an order on Vaqnivo, you acknowledge that you have read and understood this Return & Refund Policy.